Do you not want to pay your invoice by bank transfer?

Fill in this SEPA mandate and send it signed to finance@telsmart.eu.

SEPA new contract Telsmart

1) Block the number
If you know the number, you can block the calls in your calling process via my.telsmart.eu._x000D_
2) Identify the caller

Do you have the phone number? First find the caller via 1207 (by phone or via the website 1207.be).
Did you not find the caller or was the call made from an anonymous number?
Then submit the malicious call complaint form to the Ombudsman’s office.
Does the Ombudsman Telecom greenlight this? Then we may provide the relevant information to the Ombudsman.
The form and procedure can be found at:
http://www.ombudsmantelecom.be/nl/kwaadwillige-oproepen.html?IDC=42&IDD=26

Note: In case of malicious intent (threatening phone calls, stalking, …) we always recommend reporting this to the police as well.

The activation of a calling process is done with the phone numbers themselves: Go to configuration – Phone numbers. There you can activate a calling process for the relevant number.

To change the name on your device, you can go to “Users” on My.Telsmart and use “Actions” to change the name.
These changes will be active on your device within an hour as well as on any device where this user is available via the hotkeys.

An Easy Switch code is for private individuals only.
This does not apply to Telsmart customers.

To add a call forwarding you can edit a calling process via “Calling processes”. Add a “selection block” from the green menu, choose a unique code with which you want to activate the call forwarding.

There are several options for activating your call forwarding:

• • With the preceding code ## you can call to activate the respective call forwarding;

• • You can activate it on My.telsmart by setting the relevant slider to blue;

• • You can use the shortcuts on your fixed device if the codes have been added correctly to your device.

If you wish to receive multiple simultaneous calls, this must be activated.
This can be done via configuration – devices:

From My.telSmart.eu, you can check incoming and outgoing calls at any time by selecting “Call Details” on the left:

As an extra service* to you, we have already sent you a number of examples of standard letters of termination.
You may now complete the sample letters for your previous providers and print, review, sign and send them by registered mail to the appropriate provider.
The services mentioned below may not be terminated with the previous operator so it is best to mention them next to the comment: “Do not terminate these”:

Note! If you do not do this, or you do not write a letter of termination, you will continue to receive invoices from your previous provider.

If you have any questions, please do not hesitate to contact your account manager. They can help you with this.

*We offer you this as an extra service but we are not responsible for the correctness of the content, nor for the timely dispatch to the previous operator. We will therefore under no circumstances compensate invoices from the previous operator.

If you wish to activate an emergency number for a possible power or internet interruption, you can do so via: configuration – telephone numbers.

This number will then forward all incoming calls when no fixed or portable device can be reached.

To configure a queue (combination of audio file(s) and devices that ring) go to configuration – queue.
There, it is possible to create and configure the following: (see attachment “Queue”)

If you would like more information on how to use this, please contact one of our support staff.

If you want to use a commercial or well-known tune for your hold music, you may need to purchase a licence for this from Unisono.

Unisono is the joint platform of Sabam, PlayRight and SIMIM.
By purchasing a licence, royalties are paid to the artist who produced the song.
You can consult the relevant rates on the Unisono website:
https://www.unisono.be/nl/licenties/muziek-bedrijven/telefonische-wachtmuziek
You can also request such a licence on the Unisono website.

Click here to see what future colleagues we are looking for: https://stag.telsmart.eu/jobs/

If you want to know what the cost is for a particular conversation, click here: www.telsmart.eu/tarieven-overzicht

Have you seen something on our website that is incorrect or no longer applies?
Read what you can do about it here: https://stag.telsmart.eu/disclaimer/

Click here if you want to know more about our Cookie Statement: https://stag.telsmart.eu/cookie-statement/

Click here if you want to know more about our privacy policy:
https://stag.telsmart.eu/privacy-policy/

Click here to read our terms and conditions:
https://stag.telsmart.eu/wp-content/uploads/2020/11/Algemene-voorwaarden-Telsmart.pdf

It is perfectly possible to set which countries are available to you in My.telSmart via “profile – country restrictions”

In order to make checking and changing the opening hours even easier, there is now a general option to create and set the opening hours:
Go to “Configuration – Timetable” to create one or more opening hours there

After setting this up, the defined hours can be easily set in the calling process:

Enjoy!

To add shortcuts on your fixed device, go to: Configuration – Devices or via the shortcut on the dashboard.
There it is possible to add the following:

Mobile numbers
Landline numbers
Internal extensions
Forwarding codes

Here you can find the manual for our phones.
You can also find useful information on the support page of our website.

If you have an alarm, your alarm company may need to make adjustments.
This will be determined during the technical previsit that our technician performs before the installation.

After the technical previsit, our partner EDP/Proximus will come and activate the internet line.
Then we can install the internet on this line.

Shortly after the previsit, you will be called to make an appointment for installation.
On the day that our technician comes to install the equipment, all the devices will be installed.

These will then be connected to your internet.

The number transfer will also take place on the installation day.
From now on, you can make calls with your Telsmart devices.

Shortly after our account manager has visited you, you will be called by our planning expert who will make an appointment for the previsit.
During this previsit, our technician will come to your premises to check that everything is running smoothly on the day of installation.

Would you like to register for one of our upcoming webinars?

You can do this by signing up via this link:

https://us02web.zoom.us/webinar/register/WN_y4qe0ewGQFuunwWBIFYoLw

If your renting agreement is with BNP, be sure to read the attached brochures containing important information.

This notification is purely for information purposes. This is a matter for Acquis.

Insurance of financed equipment_

Letter from Acquis sent to customers_

Frequently Asked Questions_

Do you have any questions surrounding this?

Then be sure to contact Acquis via number 0800/022.54.69.

Do you want to talk to several colleagues at once?_x000D_

You can!

This is how you do it:

This is how you can transfer an incoming call to a colleague or an external number:

This is how you can transfer an incoming call to a colleague or an external number:

Do you want to put the call you are in on hold?

This can be done by putting the caller on hold.

This is how you do it:

Do you want to put the call you are in on hold?

This can be done by putting the caller on hold:

An incoming call is received on the device of your colleague who is absent.
How do you take this call?

You can view this in detail via My Telsmart.

Premium services are all calls to 090 and 070 numbers and messages from or to 4-digit special numbers that offer paid services.
These services include, for example, televoting, contests, newsletters, ring tones, games or chat services.

A user licence is a licence that is linked per device so that this device can use our platform and the associated software.
However, a user licence also ensures that you will be able to use all the new features and technologies that are implemented in the future.

We enter the word hooray as a test keyword.

On the day of the installation the technicians will give you your Wi-Fi details (Wi-Fi code and password).
These can also be checked with our support staff by creating a support ticket through our website –> www.telsmart.eu

Are you a customer and have you agreed to pay 50% or 100% of your invoice with RES?
When you receive your monthly invoice, you may pay the amount excluding VAT with RES.
The VAT has to be paid by bank transfer and thus in €.

Hardware and software can also only be paid in €.
All information about RES can be found here: www.res.be

Contact us in time! The request for a relocation should be made preferably 12 weeks and at least 6 weeks in advance. This period allows us to plan a technical intervention if necessary.

Preparing your relocation:

– When you send us the request to relocate, it is useful to already answer the following questions:
– What is the new address?
– Do you have a moving date yet?
– Do you already have the key to the new location?
– Is there internet at the new address? If so, from which provider?
– Does Telsmart internet need to be installed at the new address?
– Is there an alarm at the new address?
– Are you going to unplug the devices yourself at the current address and take them to the new location, or would you rather have our technician take care of the removal of the devices?

Unplug your modem, access point, switch and/or Powerlines from the electrical outlet. Plug them back in again in this order.

It can take up to 2 minutes until your modem boots up. Does a green light in the front continue to flash? Then it is receiving a software update. Certainly do not pull the plug in that case!
Do you have an Access Point, (Wi-Fi) Powerline or switch? Reconnect it after the modem has fully booted up.

If the wireless internet still does not work, please contact our technical service. –> https://stag.telsmart.eu/contact

Follow these steps to solve your problem:

1.Disconnect and reconnect your device’s cables. It may take a few minutes for your device to reboot.

2.Check that the cable from your device is properly connected to the socket or wall outlet that your administrator has provided for this purpose.

3.Connect your device with a different cable.

4.Connect your device to the socket or wall outlet of another working device.

If you still have problems after carrying out the checks, contact our technical service. –> https://stag.telsmart.eu/contact
Be sure to check out our instructional videos as well! –> https://stag.telsmart.eu/support/smart-telefonie/videos/

Does your wireless device not work anymore, do you see ‘no sip reg’ on the display or did you dial a number but you can’t get a connection?

Follow these steps to solve your problem:

1.Remove the batteries and put them back in your wireless device.
2.Check that the charger plug is properly inserted into the outlet.

3.Place your device in the charger and turn it on. Is your device not responding? Plug the charger into a different outlet and check that your device’s batteries are sufficiently charged.

4.Reboot your base station. After a few minutes, the light should be green.
Test your device near the modem.

If you still have problems after carrying out the checks, contact our technical service. –> https://stag.telsmart.eu/contact
Be sure to check out our instructional videos as well! –> https://stag.telsmart.eu/support/smart-telefonie/videos/

After your contract was processed, you received a welcome e-mail from Telsmart. There, an explanation of termination is given. In the attachment to this mail, you will also find sample letters.

You should only send this after we have informed you that the installation has been completed. This is also done by mail.

You should also be sure to check the contents of the letter for accuracy before sending it. The best way to do this is by using a recent invoice from your previous provider.
Since you have to decide what should and should not be terminated, sign your letter of termination and send it by registered mail, we cannot take on this task.
If you don’t do this, or don’t write your own letter of termination, you will continue to receive invoices from your previous provider.

We offer this as an extra service but are not responsible for the correctness of the content, nor for the timely dispatch to the previous operator. We will therefore under no circumstances compensate invoices from the previous operator.

After your contract has been processed by our file manager, you will receive a welcome e-mail. In the attachment, you will find the standard letters of termination. These should not yet be completed and sent!

After the installation of your devices, a report will be drawn up by our technician. This will be checked to see what should be terminated and what certainly should not. Afterwards, you will receive an e-mail with the reference to the standard letters of termination with the notification that the termination may now happen.

If certain numbers or services should definitely not be removed, this will also be mentioned. Afterwards, you need to print and fill in the standard letter that applies to your previous operator. You will then need to sign the letter and send it by registered mail.

We offer this as an extra service but are not responsible for the correctness of the content, nor for the timely dispatch to the previous operator. We will therefore under no circumstances compensate invoices from the previous operator.