When can you send the letter of termination to your previous operator?

After your contract has been processed by our file manager, you will receive a welcome e-mail. In the attachment, you will find the standard letters of termination. These should not yet be completed and sent!

After the installation of your devices, a report will be drawn up by our technician. This will be checked to see what should be terminated and what certainly should not. Afterwards, you will receive an e-mail with the reference to the standard letters of termination with the notification that the termination may now happen.

If certain numbers or services should definitely not be removed, this will also be mentioned. Afterwards, you need to print and fill in the standard letter that applies to your previous operator. You will then need to sign the letter and send it by registered mail.

We offer this as an extra service but are not responsible for the correctness of the content, nor for the timely dispatch to the previous operator. We will therefore under no circumstances compensate invoices from the previous operator.

Any Questions? Send us a mail!

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