On the day of the installation, our technician will give you your login details to log in to My Telsmart.
The username and password are default. You will have to log in with the standard login and afterwards you can create a new username and password. Store them well!

This link shows you how you can save passwords on Google Chrome:
https://support.google.com/chrome/answer/95606?co=GENIE.Platform%3DDesktop&hl=nl

Is one of the lights not lit? Usually this is due to an improperly connected cable. Therefore, first check the cables of your modem.
Please note that some lights take a few minutes to come on.
Below you will find the explanation for each led light.

Power DSL:
• Permanent light: the modem is synchronised with the signal of your line.
• Flashing light: DSL synchronisation in progress. This can also happen after a reboot of the modem. If it continues flashing, the synchronisation is interrupted and you should contact us.

Internet:
• This light is not in use.

Fixed Line/Fon:

• Light on: you have VoIP. This gives you the possibility to connect a classic / analogue telephone to your modem.
• Flashing light: a classic / analogue telephone connected to the modem is in communication.
• Dimmed light: you do not have VoIP.

WLAN:

• Permanently on when the Wi-Fi signal is transmitted

Info:
The light is green when:
• a software update is happening
• the AVM wireless stick is being configured
• a DECT wireless telephone is registered with the FRITZ!Box
The light is red when:
• There is info in the modem to view. Then it is best to contact us.

Via My.Telsmart, you can find an overview of all past invoices. This is found via: “Reports – Invoices”

Want to know if you have an outstanding balance and how much it is? Feel free to contact our billing department. They will be happy to help you. –> finance@telsmart.eu

For all your questions regarding your invoice, please contact our billing department. To do so, please send an e-mail to finance@telsmart.eu.
Our billing department can be reached every working day between 8:30 AM and 12 PM via our general number: 028883300.

If you are in a call and a new call comes in, you can put the current call on hold and take the second call.
How to do this is shown in this instructional video:

Are you in a call and do you want to start a 2nd call?

You can see how to do this here:

Are you in a call and do you want to start a 2nd call?

This is how you do it:

Are you in a call and does a 2nd call come in? You can put the first call on hold and answer the incoming call.

You can see how to do this here:

Do you want to adjust the volume of your device?

This is how you do it:

Do you want to adjust the volume of your portable device?

This is how you do it:

Do you want to talk to several colleagues at once?
You can!

This video explains how to do it: