Why do you have to send your letter of termination yourself?
After your contract was processed, you received a welcome e-mail from TelSmart. There, an explanation of termination is given. In the attachment to this mail, you will also find sample letters.
You should only send this after we have informed you that the installation has been completed. This is also done by mail.
You should also be sure to check the contents of the letter for accuracy before sending it. The best way to do this is by using a recent invoice from your previous provider.
Since you have to decide what should and should not be terminated, sign your letter of termination and send it by registered mail, we cannot take on this task.
If you don’t do this, or don’t write your own letter of termination, you will continue to receive invoices from your previous provider.
We offer this as an extra service but are not responsible for the correctness of the content, nor for the timely dispatch to the previous operator. We will therefore under no circumstances compensate invoices from the previous operator.