What if your Wi-Fi connection is not working?

About: Internet,

Unplug your modem, access point, switch and/or Powerlines from the electrical outlet. Plug them back in again in this order.

It can take up to 2 minutes until your modem boots up. Does a green light in the front continue to flash? Then it is receiving a software update. Certainly do not pull the plug in that case!
Do you have an Access Point, (Wi-Fi) Powerline or switch? Reconnect it after the modem has fully booted up.

If the wireless internet still does not work, please contact our technical service. –> https://stag.telsmart.eu/contact

Any Questions? Send us a mail!

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